Privacy Policy

Last updated: 28 September 2026

1. Data controller

HRISTEL ENGINEERING EOOD, company registration number 208410640, registered office and address: 3 Tibet Street, Stryama village, 4142, Plovdiv Province, Bulgaria. For questions about personal data: sales@hristel.com, phone +359 893 71 81 56.

2. Scope of this policy

This policy covers visits to hristel.com and correspondence with us about engineering services. You can send an enquiry through the contact form on hristel.com. The website also links to the separate online store hristel.bg. When using the store, its own privacy policy applies. Hristel.com has no shopping cart, orders or customer accounts.

3. Data we process

When you visit, the server may record your IP address, request time, requested page address, browser type and technical information needed to operate and protect the site. If you contact us by email or through the hristel.com contact form, we process the name, contact details, message content and files you provide insofar as they are needed to respond and assess your brief. If we begin a project, we process the data needed to perform and document our relationship.

4. Purposes and legal bases

We respond to enquiries and prepare a proposal at your request before a possible contract (Article 6(1)(b) of Regulation (EU) 2016/679). We maintain the security and normal operation of the site and respond to general questions on the basis of legitimate interests (Article 6(1)(f)). Where applicable, we retain documents to comply with legal obligations (Article 6(1)(c)). If consent is required for a future optional feature, we will request it separately.

5. Recipients

The hosting and technical support provider, email provider and people assisting us on a particular project may access data only as necessary. When you follow a link to hristel.bg or an external social network, that site applies its own data rules. We do not sell personal data.

6. Retention periods

We normally retain correspondence on general enquiries for up to six months after communication ends, unless a project continues or longer retention is needed to protect legal rights. Contract data and accounting records are retained for the applicable statutory periods. Technical logs are retained for the time needed for the site’s security and operation.

7. Cookies and external links

WordPress and the hosting infrastructure may use technical cookies needed for operation, protection and administrative access. As of the date of this policy, the pages do not include advertising or analytics scripts. Links to hristel.bg, Facebook and LinkedIn take you to separate websites.

8. Your rights

You may request access, rectification, erasure or restriction of processing, object to processing based on legitimate interests and, where applicable, exercise the right to data portability and withdraw any consent given. Write to sales@hristel.com with enough information about your request. You may lodge a complaint with the Bulgarian Commission for Personal Data Protection.

9. Changes

The current version is published here with its last updated date. We will review the relevant sections when new features are added.